We’ve been building websites since 2012, have a history of IT support going back even further. Over that time we’ve gained significant experience and knowledge. We’ve crafted this FAQ page to answer some of the common questions we get asked at the outset of a project.

I’m new to this online thing, I know a lot about my business but I’m not technically literate when it comes to the internet, how does this work?

We’re here to guide you through the our process which is designed to get you engaged, educated, and supported, then once your site is live our care plans ensure you’re not left alone and we focus on the continuous evolution of the site as your business grows.

How much does a website cost?

We encourage you to see your website as an investment rather than a cost. How much are you prepared to invest to achieve your revenue goals, what does that represent in terms of your current, and future revenue, and how would that change your life for the better?

Many factors, like the complexity of the site, integrations, and unique requirements, can affect the investment required however we find the sweet spot, where expectations and commitment to the process line up, starts at $5000.

How long does it take to design and build a website?

The time it takes to produce a website depends on the size and complexity of your site, the quality of content that you have ready to go, and how committed you are to the process. Historically we’re found very simple sites can be done in approximately four weeks, others average eight to twelve weeks.

Do I need my own domain name and web hosting?

Yes, you do. We can assist you to get your domain, we have a facility where you can actively manage your domain details, and we can help you with all the technical stuff. We can also provide fast secure hosting to Clients on our care plans, or advise you on the most appropriate hosting solution for your situation.

Will my website work on mobile devices?

Yes, absolutely! Over 60% of your site’s viewers will be using a mobile device ( phone or tablet ) so all our sites are designed to respond to the specific device used. in fact the performance of your site on mobile devices is a critical factor in SEO.

Do you do ecommerce/Online Store websites?

Yes, we do.

What is a Content Management System?

We will build your website using a Content Management System ( CMS ). A CMS is a system that allows you manage the content of your website yourself, without the need for any technical skill. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required.

Do you provide training?

Yes. Clients on our care plans can choose to be as hands on as they wish. We provide training as and when necessary as we find that’s how the knowledge gets retained.

Can you help me with Social Media Marketing?

Yes, we can. We have a range of options to suit your specific needs.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation ( SEO ) is how we work to get your website higher up in search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

SEO is an intricate process with many variables and a constantly changing landscape, but three factors have remained consistent; quality, and constantly updated, website copy, ongoing effort, and time.

This is another aspect of your online presence that we encourage you to treat as an investment. The more you’re prepared to invest in the SEO process, the better the results.

Do you write the content for my site?

We don’t directly write content for your site, we expect you to provide it up front. We will help craft your provided content to suit the site.

Normally that get’s the job done, however, writing quality copy that sells is a specialist craft. If you could have a copywriter write copy that directly influences your site visitors to buy your product, or engage you for your services, and ultimately increase your revenue, how much would that be worth?

We outsource copywriting to writers that are suited to your niche as and when needed.

Can you design my logo?

We focus on our core skills, building and marketing websites, however if you need a logo designed, or any other design work, we have relationships with several graphic designers who specialise in logos and branding.

What is a domain name?

Like a property title the domain name represents your address on the internet. It’s facilitates your domain zone record, the signposts to all the associated aspects of your web presence like your web server, your email system, and other integrated platforms.

What is web hosting?

Where the domain name is like a property title or address, web hosting is like the house, the physical property. Your web hosting is a computer ( server ), located in a data centre, that hosts all your website filed and data.

Discover what we can do for you

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We enjoy working with enthusiastic and committed clients who are as passionate about their business as we are about creating beautiful websites that perform. If that sounds like you, we should talk.