A full web agency on your team
for less than a cup of coffee a day!

No long term contract. Cancel any time.

Your website needs continual attention and support so you can focus on your business and do what you do best. We offer experienced hands-on support with a full support desk to take care of all your website needs.

For more information about the importance of keeping your website software up to date, and the risks of neglect, please read our blog post here.

WebFoundations has the solution. Our monthly website support plans, called “Care Plans” offer you the peace of mind that every month we will be on hand, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

Benefits include

Peace of mind

Peace of Mind that your website will run the latest version without conflicts.

Experienced team

Experienced Website Professional Team for an affordable price. We have an experienced team to support you and your needs.

Support desk

Support Desk you can email with a quick turnaround of 1-2 business days

Access

Access to additional web design and development services. We only work with clients on a Website Care Plan

Care Plan Pricing

No long term contract. Cancel any time.

Basic

Budget Website Support

$49per month

Best suited to static, light traffic, brochure style sites that require minimal changes.


Software and Backups

Software updates – WordPress core, Theme, and Plugins.
Manual website check after updates.
Daily Backups / Restoration
Database Optimisation and Spam cleanup

Security

Monthly firewall rules update
Monthly malware signature update

Support

Email support ticket desk
30 Min. Support Time (does not roll over)

Overage billed at 10% discount to WFD standard rate.

Professional

Business Website Support

$169per month

Best suited to regularly updated brochure, and small scale eCommerce sites with consistent content and or product updates.


Software and Backups

Software updates – WordPress core, Theme, and Plugins.
Manual website check after updates.
Daily Backups / Restoration
Database Optimisation and Spam cleanup
Daily Security check
Daily Uptime Monitoring
Quarterly website optimisation

Security

Monthly firewall rules update
Monthly malware signature update

Reports

Monthly Client report with Google Analytics
SEO Keyword report (included in Monthly Report
WFD Client Dashboard for tracking and reporting

Support

Email support ticket desk
60 Min. Support Time (does not roll over)

Overage billed at 15% discount to WFD standard rate.

Premium

Advanced Website Support

$289per month

High traffic brochure, or eCommerce, sites with consistent content, blog post, or product updates, ongoing development. Medium scale eCommerce.


Software and Backups

Software updates – WordPress core, Theme, and Plugins.
Manual website check after updates.
Daily Backups / Restoration
Real Time WooCommerce Backups
Database Optimisation and Spam cleanup
Daily Security check
Daily uptime monitoring
Monthly performance scan
Monthly Mixed SSL and Google Search Console Issue Resolution
Quarterly website optimisation

Security

Real Time firewall rules update
Real Time malware signature update
Real Time IP Blacklist
Country Blocking

Reports

Monthly Client report with Google Analytics
SEO Keyword report (included in Monthly Report
WFD Client Dashboard for tracking and reporting

Support

Email support ticket desk
90 Min. Support Time (does not roll over)
Monthly Website Strategy/Consulting Call
Priority Support

Overage billed at 20% discount to WFD standard rate.

All prices include GST

Frequently Asked Questions

Does the monthly time rollover?

Like a professional service retainer, the monthly time is there for you each month to reserve your place in our queue and ensure our resources are available, therefore it does not roll over. You can rest assured that we will address your request, within your allotted monthly time, and give you our immediate attention.

What happens if my website goes down, breaks, or is hacked?

The whole purpose of our Care Plans is preventative maintenance, so we aim to prevent anything happening. If however your site has an incident that needs rectifying we’ll be right there taking care of getting it resolved as quickly as we can. We can’t promise your site will not be hacked, but we can promise we will do everything we can to prevent it, as well as assist in the restoration and cleanup of the site with one of our backups.

What tasks are included in the dedicated support time?

Good question! Our most common requests are content updates and small design improvements however anything that can be accomplished in that aallocated time is fair game. Just be aware that requests for new features, testing and installing a new plugin, or full design and build will most likely result in a formal quote as these tasks typically go over the monthly allotted time.

How do strategy calls work?

Most of the day to day activity on your site is accomplished with email and support tickets. The strategy calls are suited to brainstorming the strategy for website growth and improvements. Many clients use this time to share small updates, or for training.

What if I need more hours?

We’ve always been generous with our time however, if you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. This is also evaluated on a case by case basis, when we know a request will go over the allocated time we will, with approval, work past the dedicated time and invoice you for the time in excess of the monthly allotment.

Can I really cancel anytime?

Yes, we strive to have a solid relationship with you and your website. Although we would hate to see you go we know that circumstances change and finances impact decisions. We don’t want to lock anyone in. Simply request a cancellation via email to support@webfoundations.com.au and we will immediately stop payments.

Please be advised that, in the circumstance where are providing hosting along with your plan we will require that you move the site to hosting of your choice. We don’t provide hosting only services.

My Website was not built by WebFoundations, can I still be on a Website Care Plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

For sites we didn’t build the process is a little more involved. We like to do a Website Evaluation to become familiar with the website, understand how it was built, and determine what issues we might encounter.

During the course of the website evaluation we will make a backup and perform all the website updates and monitoring tasks. Most importantly we will make a list of issues to fix and suggestions for improvement in order to proceed with the website on a monthly plan. There is a fixed fee, dependent on the type of site, for the evaluation.

Do you offer hosting with your Care Plans?

Although we can, and do provide hosting, mainly cPanel shared hosting for our budget care plan clients, we find that our professional and advanced plan clients have more varied and unique requirements so we either arrange hosting as a seperate service, or the clients will provide ( with our recommendation and guidance ) their own solution.

What is WebFoundations standard hourly rate?

A at 8/06/2020 our standard hourly rate is $95 exclusive of GST. The rate is subject to change without notice.

What our Clients are saying

Let us take care of your website.

Get in touch today to get started and let us take all the stress of your website off your plate!

Our website care plans are designed to let you focus on the things you do best, working on your business.